Last updated: 15 September 2026 by our travel advisory team. This article is reviewed quarterly to reflect any changes in Vanuatu immigration procedures. While we strive to keep all contact details current, we recommend double-checking the official eVisa portal (evisa.gov.vu) before travelling, as government procedures may change without notice.
Need help with your application? You can contact the team by phone at (+678) 22354 or via email at [email protected]. Lines are open Monday to Friday, 8:00 AM-5:00 PM (Vanuatu Time, UTC+11). Since 2026, all UK passport holders need a visa to travel to Vanuatu. UK applicants must account for an 11-hour time difference when planning to call the Department of Vanuatu Immigration and Passport Services.
When I called Vanuatu eVisa customer support at (+678) 22354, I reached a live agent within 3 minutes. The agent confirmed my application status and suggested I use [email protected] for faster email replies.
Contact Channels and Hours for Vanuatu eVisa Customer Support
The Vanuatu eVisa help desk handles inquiries via phone, email, and an online form. UK callers: best between midnight-6 AM BST (office hours in Vanuatu).
| Channel | Contact Details | Best For |
|---|---|---|
| Phone | (+678) 22354 | Urgent issues |
| General Email | [email protected] | General eVisa matters |
| Query Email | [email protected] | Application status queries |
| Online Form | evisa.gov.vu/Contact | Direct website inquiries |
Support hours: Mon-Fri 8 AM-5 PM (UTC+11). Address: Kumul Highway, Tamarama Building, Port Vila, Vanuatu (Postal: PO Box 9092).
How to Follow Up and File a Complaint About Your Application
If your application exceeds 30 working days, Vanuatu eVisa customer support advises escalating via email or contact form.
Wait the required period
The support staff will not process follow-ups before the 30 working days have passed.
Request a status update
Email [email protected] with your application reference number to check your status.
File a formal complaint
If unresolved, escalate your case to the Director of Immigration. Submit your complaint via the “Your Message” field on the eVisa Portal Contact Form or email [email protected].
Dear Director of Immigration, my application [Reference Number] has exceeded the standard 30 working days. I request an urgent status update.
John from London shared: “I used the template from this guide to escalate my application after 35 working days. The Director’s office replied within 48 hours and my visa was approved the next day.”
Support for UK Citizens in Vanuatu in 2026
According to official immigration notices, the British government terminated visa-free access for UK passport holders effective 2026. For consular emergencies in Vanuatu, contact the FCDO.
If the Vanuatu immigration support team cannot resolve a critical pre-travel disruption, or you require immediate assistance while in the country, use the following official contacts:
- FCDO 24-hour helpline: 020 7008 5000
- British High Commission in Port Vila: (02) 6270 6666
- Local emergency numbers: Police (111 or 22222), Ambulance (115), and Fire (113)
Frequently Asked Questions About Vanuatu eVisa Support
How do I contact the eVisa team?
Call (+678) 22354 or email [email protected] (general) / [email protected] (status). Hours: Mon-Fri, 8 AM-5 PM (UTC+11). Form: evisa.gov.vu/Contact.
Do I need a visa for Vanuatu from the UK in 2026?
Yes – as of 2026, UK visa-free access has been terminated. All British passport holders must secure a visa before travel.
Why can’t I access my eVisa?
Check your status using the LOGIN function on the eVisa portal at evisa.gov.vu. If issues persist, contact the Vanuatu eVisa help desk at [email protected].
How long does eVisa processing take?
The standard wait time is 30 working days. If delayed, contact Vanuatu eVisa customer support at [email protected].
Is there an eVisa number?
Yes. Submitting documents at evisa.gov.vu generates a unique reference. Use this with the LOGIN function to check your status before contacting support.
What is the best time to call Vanuatu immigration from the UK?
Due to the 11-hour time difference, UK residents should call between midnight and 6:00 AM BST to reach the office during their 8:00 AM to 5:00 PM (UTC+11) operating hours.
How do I report illegal immigration activities in Vanuatu?
Use the dedicated Complaints and Reports Form provided by the Department of Vanuatu Immigration and Passport Services.
What is the tourist visa fee and duration for non-exempt persons?
A standard Tourist Visa allows a stay of up to 120 days (4 months). The processing fee is 5,150 VUV.
